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Thank you for choosing to use Seribiz Software Solutions, a platform operated by SERIBIZ SOFTWARE SOLUTIONS PRIVATE LIMITED (“we,” “our,” or “us”). This Refund Policy defines the terms that apply to the use of our payment services concerning refund eligibility and processes. By accessing or continuing to use our services, you confirm that you have read, understood, and agreed to these terms. If you do not agree, you must discontinue use of our services immediately, as adherence to this policy is required for continued access.
Refund Eligibility
Refunds may be granted under specific scenarios, which include:
- Duplicate Billing: If your account has been billed multiple times for the same transaction.
- Unauthorized or Suspicious Activity: If a transaction occurred without your knowledge or involved fraudulent activity.
- Unsuccessful or Partial Transactions: If the amount was debited but the relevant product or service was not delivered as promised.
To be considered for a refund, your request must be submitted within 48 hours from the original date of the transaction. Requests submitted after this window may be rejected, as confirming transaction details becomes increasingly difficult over time.
How to Request a Refund
To submit a refund request, please contact us through our official support channels and include the following:
- Transaction Information: Provide the date, transaction ID, and exact amount involved.
- Justification: Clearly explain the reason for requesting the refund.
- Supporting Evidence: Attach any applicable screenshots, email threads, or proof of payment to support your claim.
All refunds will be processed in the same currency and method used for the original transaction, unless stated otherwise. Once your request is received, we will carefully review all submitted details to assess refund eligibility.
If approved, the refund will be issued to your original payment method within 5–7 business days. Actual timeframes may vary depending on your bank’s or payment provider’s processing speed.
Non-Refundable Transactions
Certain transactions will not qualify for a refund, including:
- Late Submissions: Requests made after the 48-hour period will generally not be honored.
- Fulfilled Services: Refunds are not granted if the promised service or product has already been delivered successfully.
- Policy Violations: Refunds will be denied in cases where the transaction violated our platform’s rules or terms.
- False Claims: Any refund request found to be deceptive or fraudulent will be rejected.
We reserve full rights to deny refund requests that do not meet the above requirements or that appear to exploit our policy unfairly. Under such conditions, we bear no responsibility to process the refund.
Third-Party Links
Some transactions processed through external financial institutions or third-party gateways may be subject to their specific policies and timelines. While we aim to assist with any related concerns, we are not responsible for any delays, rejections, or decisions made by those third-party entities.
We advise all users to familiarize themselves with the refund rules and policies of their respective banks or payment service providers.
Policy Revisions
We reserve the right to revise or update this Refund Policy at any time without prior notice. These changes may reflect adjustments in regulations, internal practices, or industry standards. Once published on our website, the revised policy becomes effective for all new refund-related interactions.
You are responsible for reviewing the policy periodically. Continued usage of our platform after changes are implemented will constitute acceptance of the updated terms.
Contact Us
If you have any questions regarding this Refund Policy, need help determining refund eligibility, or wish to submit a request, please contact our customer support team at seribizsoftwaresolutionsprivat@gmail.com. We are here to guide you and assist with any refund-related concerns.
